By-Law Enforcement
Who to Contact
Contacting the OPP
FOR EMERGENCY ASSISTANCE, DIAL 9-1-1
You can also reach the OPP by calling 1 888 310-1122 (toll-free in Ontario). The Provincial Communications Centres operate 24/7, answering non-emergency calls for service.
Many less serious incidents can be reported online
Contacting the By-Law Department
The By-Law Department can be reached by calling 519-534-1400 Ext 123. Please understand that we do not have 24/7 enforcement services – we may not call you back until the next regular business day.
The By-Law Enforcement Officer enforces the majority of the Town of South Bruce Peninsula by-laws. By-Laws are local regulations passed by Council under Provincial legislation such as the Municipal Act, Building Code Act and Planning Act.
Make a By-law Complaint
What Should You Expect When You Make a Complaint
Typically, phone calls and emails from residents inform us of concerns or nuisances. When we receive a complaint, we assess the situation and information received to determine if there is a by-law violation.
In most cases, the By-Law Enforcement Officer takes an “education first” approach to compliance. This means that we advise the violator about the provisions in the particular by-law and seek voluntary compliance. Education and communication are how we begin.
After making a complaint, due to privacy legislation, please do not expect that you will be given any information with regard to any ongoing investigation. Privacy breaches are taken seriously by the Province’s Information and Privacy Commissioner and by the Town. We are not able to tell you if charges are being or have been laid, what has been said to individuals involved in an investigation, what is contained in our notes or on file regarding any investigation or any other type of information which could be considered a breach of privacy.
What the Town Will Not Investigate
The Town will not investigate nor become involved in matters such as:
- property line locations or disputes
- land ownership disputes
- snow removal or snow storage on private property
- security cameras on private property
- trees on private property
- matters that are “civil” in nature, meaning that they are between property owners
- matters where another agency is involved or investigating
- matters where there is pending or ongoing litigation
- matters where a solicitor or paralegal have been involved
- matters which can be referred to another agency (ie. landlord/tenant disputes)
- matters where there is no Town by-law to address the matter
- anonymous complaints
It is possible that complaints cannot or will not be investigated. Staff will inform you if your concerns are able to be investigated.
Property Standards Complaints
Property standards complaints must be made in writing and must be signed by the person making the complaint. Please refer to our Property Standards page for more information.
Common Enforcement Topics
For assistance with Zoning By-Law Enforcement, please contact our Chief Building Official.
Please note that by-law set fines are subject to change and may not be as listed with by-laws.